Refund policy

Last Updated: April 15, 2026

Marek Health LLC | Marek Supplements

Website: mareksupplements.com

1. Return Window

We accept returns for a period of 30 days from the date of delivery. This is the timeframe in which your returned product must be received at our facility. We recommend initiating your return request as early as possible to ensure timely processing within this window.

2. Eligible Returns

To be eligible for return, products must meet ALL of the following conditions:

  • Unopened and Unused: The product must not have been opened, used, or partially consumed

  • Untampered: Original seals, safety features, and packaging must be intact and undamaged

  • Original Packaging: The product must be in its original, undamaged packaging with all labels intact

  • Complete: All original items and packaging materials must be included

Non-Eligible Returns:

  • Opened products (even if unused)

  • Partially consumed products

  • Products with damaged or tampered seals

  • Products without original packaging

  • Items showing signs of use or wear

3. Return Shipping

Customer Responsibility: Customers are responsible for all return shipping costs. We strongly recommend using a trackable shipping method (such as USPS Priority Mail with tracking, UPS, or FedEx) to ensure your package can be monitored during transit and proof of delivery is available.

Shipping Address: You will receive the correct return address along with your Return Authorization (RA) number. Please clearly mark your RA number on the outside of your package for proper identification and expedited processing.

4. Refund Processing

Once your returned product is received and inspected at our facility:

  • Inspection: We will verify that the product meets our return eligibility requirements

  • Processing Time: Approved refunds will be issued to your original payment method within 5-10 business days of receipt

  • Refund Amount: Full product price minus original shipping costs

  • Non-Refundable Shipping: Please note that original shipping charges are non-refundable

  • Returns may be refused if not received in resalable condition, as determined by Marek Health LLC in its reasonable discretion.

Refund timelines may vary depending on your financial institution’s processing procedures.

5. How to Initiate a Return

Follow these steps to start a return:

1. Contact Customer Service with the following information:

  • Your order number

  • Reason for return

  • List of items to be returned

  • Contact email: info@mareksupplements.com

  • Contact phone: (877) 572-2582


2. Receive Return Authorization (RA) Number: 

Our customer service team will provide you with a unique Return Authorization (RA) number


3. Prepare Your Package: 

Securely package the unopened product in its original packaging


4. Ship Your Return:

 Include the RA number on the outside of your package and ship using a trackable method to the address provided


5. Track Your Return: 

Use tracking information to monitor your return shipment


Important: Items returned without an RA number may not be processed and could be returned to you at your expense. Always obtain your RA number before shipping.

6. Damaged or Defective Products

If you receive a damaged or defective product:

  • Immediate Action: Contact us within 7 days of delivery with photos documenting the damage or defect

  • Contact Information: info@mareksupplements.com or (877) 572-2582

  • Our Response: We will arrange either:

  • A replacement product shipped to you at no additional cost, or

  • A full refund (including original shipping) at no additional cost

  • Documentation: Photos of the damaged product or defect may be required to process your claim

Damaged product claims are processed separately from our standard return policy and do not count against the 30-day return window.

7. Wrong Item Received

If you received an incorrect item:

  • Contact Us Immediately: Notify customer service right away with your order number and details of the discrepancy

  • Correct Item: We will ship the correct item to you at no charge

  • Return Process: We will provide a prepaid return label for you to send back the incorrect item

  • No Return Authorization Required: Prepaid return labels for wrong items do not require an RA number

8. Non-Returnable Items

The following items are NOT eligible for return under any circumstances:

  • Clearance or Final Sale Items: Marked as such at time of purchase

  • Gift Cards: Non-refundable once purchased

  • Promotional Items: Items received as free gifts or bonuses

  • Items Marked Non-Returnable: Any products specifically marked as non-returnable at the time of purchase

Please review product descriptions and purchasing terms carefully before completing your purchase.

9. Exchanges

We do not offer direct product exchanges. To exchange a product for a different one:

1. Initiate a return for the original product following our standard return process

2. Receive your refund once the returned item is processed

3. Place a new order for the desired product

This ensures you can select exactly what you need and take advantage of any current promotions or pricing.

10. Late Returns

Returns received after the 30-day return window will not be accepted. We will:

  • Inspect the package to confirm it is outside the return window

  • Ship the package back to you at your expense

  • Not process any refund

To avoid late returns, please submit your return request as soon as possible within the 30-day period.

11. Refund Exceptions

Marek Health LLC reserves the right to deny returns that appear to be:

  • Fraudulent: False claims or misrepresentation of product condition

  • Abusive: Excessive or patterned return activity inconsistent with normal customer behavior

  • In Violation of Terms of Sale: Any returns that breach our Terms of Sale or other policies

In such cases, the product will be returned to the customer at their expense, and no refund will be issued.

Marek Health LLC also reserves the right to limit or refuse returns from customers exhibiting excessive or abusive return behavior.

12. Subscription Orders

Customers with active Subscribe & Save subscription orders (billed every 90 days) are subject to the same return policy:

  • 30-Day Return Window: Applies to each subscription shipment as delivered

  • Unopened Product Requirement: Must apply to the current shipment

  • Cancellation, Modification, or Skip: You may cancel, modify, or skip your subscription at any time through your account or by contacting customer service before your next renewal date

  • Contact Information: info@mareksupplements.com or (877) 572-2582

Cancellation, modification, or skip requests must be received at least 48 hours before your scheduled 90-day renewal to prevent the next charge. For full subscription terms, see Section 12 of our Terms of Sale.

13. Contact Information

For questions about returns, refunds, or to initiate the return process:

Customer Service Email: info@mareksupplements.com

Customer Service Phone: (877) 572-2582

Business Information:

  • Company Legal Name: Marek Health LLC

  • Brand/Store Name: Marek Supplements

  • Website: mareksupplements.com

We’re here to help! Our customer service team is available to answer any questions about our return and refund policy.

Additional Notes

  • All return policies are subject to change at Marek Health LLC’s discretion. Changes will be posted on our website and will take effect immediately.

  • This policy is in addition to any rights you may have under applicable consumer protection laws in your jurisdiction.

  • For more information about our products and policies, please visit mareksupplements.com.

Thank you for choosing Marek Supplements!